Tiger Tennis Academy’s FAQs and Policies

Tiger Tennis Academy is proud to offer lessons for kids in Bayside, Port Washington, Jericho, New Hyde Park, Carle Place and Garden City. Below are the most frequently asked questions about our tennis lessons and instructors. If there’s a question we didn’t answer, please feel free to contact us and we’ll get back to you.

Are there required items for our lessons?

There are three items required for the class:

  • Tennis racquets
  • Tennis sneakers
  • Athletic clothing

Do you supply tennis racquets for students?

Unfortunately, during COVID times, we cannot supply rackets. You can purchase a racket either at a local sporting goods store or Amazon Prime and you will have one in just a few days

Eventually, you would want to speak to your child’s instructor for recommendations on where to purchase a racket. They will recommend the suitable racket for your child (NOTE: We are no longer supplying tennis equipment due to COVID-19).

Do you offer trial classes?

Yes, we do offer one trial class. This is a great way for your child to get a feel of our program. If they enjoy the program and want to sign up for the entire semester.

Our TryOut class is only $20.

Can parents watch their child’s tennis classes?

Because of COVID- 19 restrictions parents are only allowed on court for the 4–5year age group. Parents from the 6-9 and 10-14 age group can watch from viewing areas, if available at each location. From our many years of experience, we recommend that parents just drop off kids for the two older age groups and not stay, because of the increased pressure put on the child to “perform” well for the parent.

What is your instructor-to-student ratio?

At Tiger Tennis Academy, our student to instructor ratio is capped at 5:1. If we do have more than 5 kids on the court, we will provide a second instructor. The court’s maximum for group lessons in 8 students during a lesson.

Do you allow makeup lessons?

We understand the challenges of managing a busy schedule, please review our MAKEUP Policy & Procedures.

Absences Due To Personal Reasons

Tiger Tennis Academy will honor one personal makeup class per semester provided:

1) We receive 24 hours advance notice – via email – of the intended absence. Emails must be sent to request@tigertennisacademy.com  with child’s name, location, day, and time along with your availability information.  (If we do not receive prior notification of the absence via email, we can not honor a makeup class.)

2) We will make every effort to find an available spot. If no spots are available for the current semester, Tiger Tennis Academy will offer an account credit for one class to be used toward a future registration. (Valid for 1 year.)

If more than one personal makeup class is requested, there will be a $20 makeup fee (contingent on availability).

Rainouts/Class Cancellations

Notice of class cancellations due to weather conditions such as rain or snow, will be posted on the Tiger Tennis Academy website section “Class Updates”. https://www.tigertennisacademy.com/class-updates/.

Makeup classes due to weather cancellations will be rescheduled either by adding an additional class or classes to the semester or finding an available makeup spot in an existing class.

It is the responsibility of each parent to check our website for for the latest weather situation. We will no longer be texting each parent regarding rain situations.

Do you allow semester cancellation?

Cancellation refunds will be honored, if written notification is received a minimum of 21 days prior to the start of the semester. Emails must be sent to request@tigertennisacademy.com