FAQ & Policies

Tiger Tennis Academy is proud to offer lessons for kids in Bayside, Carle Place, Farmingdale, Great Neck, Island Park, Port Washington, New Hyde Park, and West Hempstead. Below are the most frequently asked questions about our tennis lessons and instructors. If there’s a question we didn’t answer, please feel free to contact us and we’ll get back to you.

We’ve listed the most frequently asked questions that we receive. If you do not find your answer below, please feel free to contact us, and we’ll get back to you as soon as possible.

What do I need to bring to class?

  • Tennis sneakers and athletic attire
  • A tennis racquet (see below for size recommendations)

No need to bring tennis balls; we provide them.

What size racquet do I need?

Unfortunately, and most of all during COVID times, we do not supply racquets. You can purchase a racket either at a local sporting goods store such as Dick’s Sporting Goods or on Amazon.

Depending on your child’s age, we recommend the following racquet sizes:

AGESIZE
4- 5 years old17-19 inch
6-9 years old21-25 inch
10-14 years old26-27 inch

Locations

Tiger Tennis Academy develops unique tennis programs and leases space at a number of indoor and outdoor locations in Queens and Long Island including:

Bayside  – All Year round (Indoor & Outdoor facilities)
Carle Place – Spring-Summer-Fall (Outdoor facility)
Farmingdale – Fall Indoors-Winter (Indoor facility)
Island Park – Fall Indoors-Winter (Indoor facility)
New Hyde Park – Spring-Summer-Fall (Outdoor facility)
Port Washington – Fall Indoors-Winter (Indoor facility)
West Hempstead – Fall Indoors-Winter (Indoor facility)

Can I watch my child’s tennis classes?

Due to COVID- 19 restrictions, only parents with a child in the 4-5 year group are allowed on court. During our indoor season, parents with children in the 6-9 and 10-14 age groups will have to drop off and pick up their students before and after class. During our outdoor season, parents can watch outside of the court area, but not on the court. We absolutely believe that it is best for the students that the parents watch from a distance because it creates less anxiety for the student.

What is your student to instructor ratio?

Our student to instructor ratio is capped at 5:1. If we do have more than 5 students in the class, we will provide a second instructor. The court maximum for group classes is 8 students for ages 6-14. For the 4-5 age group, the maximum number is 7 per class.

Do you offer trial classes?

Yes. We offer one trial class for new students at a discounted price of $20. This is a great way for you and your child to try out the program. To sign up for a Trial Class, click HERE.

Do you offer a sibling discount?

Tiger Tennis Academy offers a 10% sibling discount for siblings enrolled in the same semester

Do you have referral policy?

Sharing something with a friend can make the experience even more FUN! Our happy clients are our best advertising. Introduce a new student to the program, and you’ll be rewarded with a 10% discount on your next semester.

Do you allow makeup lessons?

We understand the challenges of managing a busy schedule, please review our MAKEUP Policy & Procedures:

Absences Due to Personal Reasons

Tiger Tennis Academy will honor one personal makeup class per semester provided:

1) We receive 24 hours advance notice – via email – of the intended absence. Emails must be sent to request@tigertennisacademy.com with child’s name, location, day, and time along with your availability information. (If we do not receive prior notification of the absence via email, we cannot honor a makeup class.)

2) We will make every effort to find an available spot. If no spots are available for the current semester, Tiger Tennis Academy will offer an account credit for one class to be used toward a future registration. (Valid for 1 year.)

If more than one personal makeup class is requested, there will be a $20 makeup fee (contingent on availability).

Rainouts/Class Cancellations

Notice of class cancellations due to weather conditions such as rain or snow, will be posted on the Tiger Tennis Academy website section “Class Updates”

(http://www.tigertennisacademy.com/class-updates).

Makeup classes due to weather cancellations will be rescheduled either by adding an additional class or classes to the semester or finding an available makeup spot in an existing class.

It is the responsibility of each parent to check our website for the latest weather situation.

What is your cancellation policy?

Cancellation refunds will be honored prior to the start of a semester if written notification is received a minimum of 21 days in advance of the semester start date. Emails must be sent to cubs@tigertennisacademy.com.

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