Tiger Tennis Academy reserves the right to cancel classes due to low enrollment or weather conditions, such as rain. When possible, cancellations may be made up. Tiger Tennis will suggest an alternate class. If this is not possible, the class will be eliminated and a refund will be issued to the registrant.
Tiger Tennis Academy offers the possibility of one trial class per new student for $20. This is a great way for you and your child to get a feel for our program.
Tiger Tennis offers a money back guarantee. If your child is not happy after one class, we will refund the entire cost of the semester.
Semester cancellation refunds require written notification a minimum of 21 days prior to the start of the semester. Emails must be sent to firstname.lastname@example.org.
Tiger Tennis Academy offers a 10% sibling discount for siblings enrolled in the same semester.
MAKEUP Policy & Procedures:
We understand the challenges of managing a busy schedule. Please review our makeup policy and procedures.
Absences Due to Personal Reasons
Tiger Tennis Academy will honor one personal makeup class per semester provided:
1) We receive 24 hours advance notice – via email – of the intended absence. Emails must be sent to email@example.com with child’s name, location, day, and time along with your makeup availability information. (If we do not receive prior notification of the absence via email, we cannot honor a makeup class.)
2) We will make every effort to find an available spot. If no spots are available for the current semester, Tiger Tennis Academy will offer an account credit for one class to be used toward a future registration. (Valid for 1 year.)
If more than one personal makeup class is requested, there will be a $20 makeup fee (contingent on availability).
Unfortunately, Tiger Tennis Academy cannot control the weather. We will make every reasonable effort to provide ample notice of such cancellations, providing updates on our Website at http://www.tigertennisacademy.com/class-updates.
It is the responsibility of each parent to check our website for the latest weather situation.
Makeup classes due to weather cancellations will be rescheduled either by adding an additional class or classes to the semester or finding an available makeup spot in an existing class.
We will do our best to hold each class at its scheduled time. Please do not assume class is cancelled because of a pending forecast. We will cancel a class if there is inclement weather.
PRIVATE LESSONS CANCELLATION POLICY:
Tiger Tennis Academy requests 24 hours cancellation notice for all private/semi-private sessions. If a private/semi-private lesson is cancelled less than 24 hours in advance, your package will be deducted for that lesson. If given at least 24 hours notice, you can reschedule the session to another day/time that works for both parties. For example, if your lesson starts at 9AM Sunday, you must notify us before 9AM on Saturday by emailing us at firstname.lastname@example.org or via phone at 646-339-6460.
Sharing something with a friend can make the experience even more FUN! Our happy clients are our best advertising. Introduce a new student to the program, and you’ll be rewarded with a 10% discount on your next semester.